Refund Policy

At Zillaj, we believe in building trust through transparency and care. Our refund policy is designed to be simple and fair, ensuring you feel confident every time you shop with us. If you’ve returned an item and are wondering what happens next, this page explains our full process.

Once we receive your returned item, our quality control team carefully inspects it to ensure that it meets our return criteria. The product must be in unused, unwashed condition, with all tags, labels, and original packaging intact. Fabrics that have been cut, stitched, worn, or altered in any way are not eligible for a refund.

As soon as the inspection is complete, we will send you an email confirming the outcome. If your return is approved, we will begin processing your refund. This process typically takes between 7 to 10 business days. Please keep in mind that processing times may vary slightly depending on your payment provider or bank policies.

Refund Options

You may choose one of the following refund methods:

• Store Credit: A digital voucher that can be used on your next purchase. This option is often faster and can be especially useful if you plan to shop with us again soon.
• Original Payment Method: If you prefer, we can process the refund back to your debit or credit card, digital wallet, or bank account, depending on how you paid initially.

We currently only offer refunds on full-price items that are returned within the 7-day return window. Items purchased during sales, promotions, or marked as non-returnable are not eligible for refunds.

Refunds for Damaged or Incorrect Items

If you receive a defective or wrong item, please inform us immediately at info@zillaj.com. In such cases, we will:

• Cover the full return shipping cost
• Offer you a full refund or replacement based on your preference

We strive to resolve these issues quickly and smoothly, and we truly apologize for any inconvenience caused.

Delayed or Missing Refunds

If you haven’t received your refund after 10 business days of approval, please:

• Recheck your bank or wallet statement
• Contact your payment provider for updates
• Then contact us so we can help follow up

Sometimes, financial institutions may take additional time to post the refund to your account.

Our goal is to provide a worry-free shopping experience. If you’re unsure about your refund status or need help with anything, feel free to reach out. Our team is here to support you every step of the way.

Contact Us:

Email: info@zillaj.com
Phone/WhatsApp: +92-300-1244380

Thank you for choosing Zillaj. We appreciate your trust and look forward to serving you again soon.