At Zillaj, we care about your satisfaction. Our goal is to provide you with high-quality unstitched clothing that you’ll be proud to wear. However, we understand that sometimes things don’t go as planned. If you are not completely happy with your order, we’re here to make the return process as smooth and fair as possible.
We accept returns within 7 days of the delivery date, provided the item meets the return conditions. To qualify for a return:
- The product must be unused and unwashed.
- It should be returned in its original packaging with all tags, labels, and accessories intact.
- The fabric must not be cut, stitched, or altered in any way.
Items that are returned in a worn or damaged condition, or without original tags, will not be accepted. It is important to note that we inspect every return before processing.
How to Start a Return
To initiate a return, please email us at
info@zillaj.com with your order number and the reason for the return. Our customer support team will guide you through the next steps. Please do not return any product without first contacting us, as unauthorized returns may not be processed.
Return Shipping
The cost of return shipping is the responsibility of the customer, except in cases where:
- The wrong item was sent.
- The product was defective or damaged when received.
In these cases, Zillaj will bear the shipping costs and ensure the issue is resolved promptly.
Non-Returnable Items
Some items are not eligible for return:
- Products purchased during a sale or promotional event.
- Customized or tailored items.
- Items returned after the 7-day return window has passed.
Please ensure that you understand these exclusions before making your purchase. We try to clearly indicate non-returnable items on our product pages.
Processing Time
Once your return is received and inspected, we will notify you of the approval or rejection of your return. If approved, you will be eligible for either a refund or store credit, depending on your preference and the original payment method.
Returns are usually processed within 7 to 10 business days from the date we receive the item. For refunds, please allow additional time for your bank or payment provider to complete the transaction.
At Zillaj, we value your trust and work hard to ensure that your shopping experience is positive from start to finish. If you have any questions or concerns regarding our return process, please don’t hesitate to reach out. Your satisfaction is our priority.
