Terms and Conditions

By accessing, browsing, or purchasing from Zillaj.com, you agree to be bound by the terms and conditions stated below. These terms govern your use of our website and all transactions you make with us. We reserve the right to revise, modify, or update these terms at any time without prior notice, and such changes will be effective immediately upon being posted on this page.

1. Product Information and Availability

We strive to provide accurate and detailed information for every product listed on our website. However, please understand that:

• Colors may appear slightly different due to screen brightness, lighting, and display settings.
• Sizes are measured manually, and minor discrepancies (1–2 inches) may occur.
• Fabric textures may vary slightly from batch to batch due to manufacturing processes.
• All products are subject to availability. If an item is out of stock after your order is placed, we will inform you and offer a replacement or refund.

2. Pricing and Payments

• All prices are listed in Pakistani Rupees (PKR).
• Prices are inclusive of applicable taxes unless stated otherwise.
• Zillaj reserves the right to change product prices at any time without prior notice.
• We accept payments through secure online payment gateways including credit/debit cards, bank transfers, and digital wallets.
• In case of payment failure or fraud suspicion, we reserve the right to cancel the order.

3. Order Confirmation and Processing

• Once you place an order, you will receive a confirmation email.
• Orders are usually processed within 2–3 working days.
• Processing may take longer during high-demand periods or holidays.
• Shipping details and tracking information will be shared once your order has been dispatched.

4. Delivery and Shipping

• Delivery timelines may vary depending on your location and chosen shipping method.
• Standard delivery within Pakistan typically takes 3–7 working days.
• Delays caused by courier companies or external factors are beyond our control, but we will assist you with tracking support.

5. Returns and Exchanges

We want you to be happy with your purchase. If something’s not right, please refer to our Return Policy. We accept returns within 7 days of delivery as long as the item is:

• Unused
• Unwashed
• In its original packaging with tags attached

Please note, sale items and custom orders are not eligible for returns or exchanges.

6. Refunds

Refunds are issued after we receive and inspect the returned items. Once approved, the refund will be processed within 7 to 10 business days. It may take additional time depending on your bank or payment method. Refunds can either be sent to the original payment method or issued as store credit, depending on the situation.

7. User Conduct

You agree to use Zillaj.com in a lawful and respectful manner. You must not attempt to disrupt the website’s operation or misuse its content. This includes spreading malware, hacking, impersonation, and submitting false information. If any misuse is detected, we reserve the right to restrict or block access.

8. Intellectual Property

All materials, including text, images, logos, designs, graphics, and content on Zillaj.com, are the property of Zillaj and are protected under intellectual property laws. You may not:

• Copy, reproduce, or redistribute content without written permission.
• Use our trademarks or branding for personal or commercial use without consent.

9. Promotions and Discount Codes

Occasionally, we offer promotions and discount codes to our customers. These codes must be used before expiry and under the stated terms. They cannot be combined unless clearly specified. We also reserve the right to withdraw any promotion at any time without prior notice.

10. Account Creation and Security

Creating an account allows for a more personalized shopping experience. You are responsible for maintaining the security of your account, including your login credentials. Please inform us immediately if you suspect unauthorized use of your account. We may suspend accounts that violate our terms or are involved in fraudulent activity.

11. Privacy and Data Protection

Your privacy is important to us. Personal information collected on Zillaj.com is kept secure and used only to fulfill your orders or enhance your shopping experience. We do not sell or share your data with third parties without your permission. For more details, refer to our Privacy Policy.

12. Limitation of Liability

Zillaj is not liable for any indirect or consequential losses resulting from the use or misuse of our products or website. We are also not responsible for delays in delivery due to unforeseen events or minor product differences such as shade variations or slight size differences.

13. Governing Law and Jurisdiction

These terms are governed by the laws of Pakistan. Any disputes will be handled in accordance with Pakistani legal procedures and fall under the jurisdiction of local courts.

14. Contact Information

If you have questions or need clarification about these Terms and Conditions, feel free to contact us:

Email: info@zillaj.com
Phone or WhatsApp: +92-3001244380
Mailing Address: Zillaj Clothing, Pakistan

Thank you for choosing Zillaj. We value your trust and look forward to serving you again.